Delivery
FAQs
We offer more than one delivery type, so the cost and time frame for your delivery depends on what you want to have delivered. For full details of the different delivery charges and options, please see below. The kinds of delivery available for each product are displayed on individual product pages, but we'll also remind you when you get to the checkout.
Not for standard and express delivery, but certain pieces of furniture and large items are available via Nominated Day delivery. With Nominated Day, you can choose your delivery date during checkout (some remote areas are excluded - see exclusions below). For items that are delivered directly from one of our suppliers, the courier will contact you to arrange a delivery date.
For standard deliveries, we'll knock on your door to make the delivery but we won't ask for a signature, we'll just ask for your name to make sure we've got the right home. If you're not home, we will place your parcel in a safe place if possible, and post a calling card through your letterbox to let you know where you'll find it.
For furniture and large items, we have offer a ‘room of choice’ option, so our drivers can place the item in your home if you wish or instead we can make a contact-free doorstep delivery.
We will call before we arrive, and if you aren’t available the item will be returned to the depot and a card will be left to allow you to rebook your delivery. We cannot leave your order in a safe place.
This depends on what you've ordered. Once you reach the basket page you'll see a delivery date beside each item. For Standard Delivery items this will be an approximate date, but for Express Delivery this is a fixed date on which you can expect to receive your parcel.
For furniture or large items delivered via Nominated Day delivery you will be able to choose a delivery date during checkout, and if your large item is not eligible for Nominated Day delivery we will call you to arrange a convenient date.
It's possible you may see separate delivery dates on the basket page. This is because different products require different delivery types, or they might come from different storage locations.
Whatever items your order contains, you'll receive an email telling you what will happen next. This may include a link that will allow you to track the progress of your order. If you gave us your mobile number when you ordered online, you may also receive a text message from our couriers with more information about your delivery.
Nominated Day items require a scheduled arrival date, which you select during checkout. We’ll send you an email confirmation once you’ve placed your order, and the evening before your delivery is due, we’ll send you an SMS confirming a 4 hour time slot.
If you need to discuss or change your delivery date, please contact us.
You'll find out during checkout if your order will be divided into different deliveries, and we'll keep you updated on the progress of each delivery using separate dispatch emails. That way you'll know what to expect when.
If a courier attempts to deliver when no one is home, they'll leave a card to let you know what you should do next. In many cases they may get a neighbour to sign for your items, or try to deliver the following day, but all your choices will be listed on the card along with a contact number.
No, as a security precaution you can't change your delivery address once you've placed an order. This protects customers from address fraud and orders being redirected to a different unauthorised address after the purchase has been made.
If you are no longer able to accept a delivery on your chosen day, please contact us to discuss a more convenient delivery date.
For furniture and large items, we offer a ‘room of choice’ option*, so our drivers can place the item in your home if you wish or instead we can make a contact-free doorstep delivery.
We will call before we arrive, and if you aren’t available the item will be returned to the depot and a card will be left to allow you to rebook your delivery. We cannot leave your order in a safe place.
*Please note, when delivering to a flat, apartment or a townhouse we will deliver to a maximum of the second floor (ground plus 2 levels) without the aid of a serviceable lift. For any delivery addresses deemed as unsafe, our colleagues unfortunately won't be able to deliver the items to a room of choice and it will be placed on your doorstep or our drivers will call you to discuss a safe location to leave the item(s).
Not at the moment, but we're looking at expanding our horizons in the future to bring Dunelm closer to international customers.
For everyone's safety, we've made some changes to the way we make our delivery and fitting service. This includes things like minimising contact with shared surfaces, and bringing our own cleaning supplies to sanitise the are we'll be working in. You can find out more here.
Free Standard UK Delivery over £49
*Excludes furniture and large items
- FREE delivery applies to standard orders of £49 and over, delivered to UK addresses.
- Furniture and large items are excluded.
- Standard delivery is only £3.95 for orders under £49.
- Estimated delivery dates are shown on individual product pages and during checkout.
- Our delivery estimates don't apply to remote areas. Scroll down to see if this will affect you, and how long your delivery will take.
- Deliveries take place between 7am and 8pm, Monday to Saturday.
Express Delivery - £6.95
* Excludes furniture and large items
- Estimated delivery dates are shown on individual product pages.
- Your express delivery date will be confirmed at checkout.
- Only available on eligible items, so please check individual product pages.
- We're sorry, but we can't offer our express option for remote areas. Scroll down to see if this will affect you.
Large Furniture Delivery - £9.95
Delivered on your day of choice from Monday to Saturday between 7am and 8pm, available dates are shown during checkout.
- Please provide your mobile phone number. Not only are they handy if we need to get in touch with you, but some of our couriers will use it to text you a 4-hour time slot on the day of your delivery, so you'll be able to plan your day better.
- If you have other items in your basket that display a delivery lead-time they will be delivered separately. This is because the items will be dispatched from different warehouses.
- If you live in a remote area, we will not allow you to select a delivery day of your choice on our website. Instead you will see a delivery lead-time in the checkout. As soon as we have received an order confirmation from our supplier we will call you to arrange a delivery date that’s convenient for you. The earliest available date will be within the delivery lead-time shown in checkout. For a list of postcodes in remote areas, please scroll down.
- We have reintroduced our ‘room of choice’ delivery option. This means that if you would like them to, our 2 person teams will be able to bring large delivery items inside your home and to any room.
Large Item Delivery - £9.95
- Delivery times vary, so check individual product pages for a better idea of when you'll receive your order.
- We deliver between 7am and 8pm, Monday to Saturday.
- Orders placed after 11:30am between Sunday and Thursday will be processed the next working day. Orders placed on a Friday, Saturday or Sunday will be processed on a Monday. This table should help you calculate a delivery lead time:
Order day: Monday before 11.30am Process Date: Monday Example delivery window: Wednesday – Friday
Order day: Monday after 11.30am Process Date: Tuesday Example delivery window: Thursday - Saturday
Order day: Tuesday before 11.30am Process Date: Tuesday Example delivery window: Thursday - Saturday
Order day: Tuesday after 11.30am Process Date: Wednesday Example delivery window: Friday - Monday
Order day: Wednesday before 11.30am Process Date: Wednesday Example delivery window: Friday - Monday
Order day: Wednesday after 11:30am Process Date: Thursday Example delivery window: Saturday - Tuesday
Order day: Thursday before 11.30am Process Date: Thursday Example delivery window: Saturday - Tuesday
Order day: Thursday after 11.30am Process Date: Friday Example delivery window: Monday - Wednesday
Order day: Friday before 11.30am Process Date: Friday Example delivery window: Monday - Wednesday
Order day: Saturday Process Date: Monday Example delivery window: Wednesday – Friday
Order day: Saturday Process Date: Monday Example delivery window: Wednesday – Friday
- If you have multiple items in your basket they may be delivered separately. This is because the items will be dispatched from different warehouses.
- Please provide your mobile phone number. Not only are they handy if we need to get in touch with you, but some of our couriers will use it text you a 4-hour time slot on the day of your delivery, so you'll be able to plan your day better.
- It takes us a little longer to reach remote areas, once you’ve provided your postcode in the checkout we may need to adjust your delivery lead-time. For a list of remote post codes please scroll down.
Made To Order Furniture Delivery - £9.95
- 5-10 weeks for Made to Order delivery
- We deliver between 7am and 8pm, Monday to Saturday.
- You'll need to provide a phone number (ideally mobile) so we can contact you to choose a convenient delivery day (Monday to Friday).
- We have reintroduced our ‘room of choice’ delivery option. This means that if you would like them to, our 2 person teams will be able to bring large delivery items inside your home and to any room.
- We will contact you before delivery to check if you or anyone in your home is self-isolating, and if so we'll discuss how best to deliver your order.
Delivery to Remote Areas - Standard & Express
Unfortunately due to distance we are unable to include the following areas in our Standard Delivery time of 4 working days, however we will do our very best to get your order to you as quickly as possible. We are also unable to offer our express service to these locations:
Channel Islands Post codes GY1 - 9, JE1 - 4 Within 8 working days
Shetland & Orkney Post codes KW15 17, ZE1 3 Within 11 working days
Scottish Highlands & Western Isles Post codes PA41 - 49, PA61 - 75, 77, 78, PH41(2), 42, 43, 44 within 8 working days Post codes - HS9, PA76 Within 9 working days
Scottish Highlands Post codes IV21, 22, 23, 26, 27, IV24, 28, 63(7), IV40, 53 - 56 Within 8 working days (HS1 - 8 within 11 working days)
Isle of Man Post codes IM1 - 99 Within 11 working days
Cornwall and Scilly Post codes TR21 - 25 Within 11 working days
Northern Ireland Post codes BT1 - 99 Within 10 working days
Remote Areas excluded from Furniture Delivery times
Unfortunately due to distance we are unable to include the following areas in our Furniture Delivery time of 7-14 working days, however we will do our very best to get your order to you as quickly as possible.
Northern Ireland BT
Kirkwall KW
Isle of Wight P030-41
Inverness IV
Jersey JE
Guernsey GY
Outer Hebrides HS
Isle of Man IM
Isles of Scilly TR21-25
Lerwick ZE
Extra Delivery Information
Public and bank holidays
Please note that we are unable to deliver on public and bank holidays.
Deliveries requiring a signature
For standard deliveries, we'll knock on your door to make the delivery but we won't ask for a signature, we'll just ask for your name to make sure we've got the right home. If you're not home, we will place your parcel in a safe place if possible, and post a calling card through your letterbox to let you know where you'll find it.
For furniture and large items, we have offer a ‘room of choice’ option, so our drivers can place the item in your home if you wish or instead we can make a contact-free doorstep delivery. We will call before we arrive, and if you aren’t available the item will be returned to the depot and a card will be left to allow you to rebook your delivery. We cannot leave your order in a safe place.
International delivery
We do not currently provide an international delivery service.
BFPO
We don't currently accept payments made using BFPO registered credit cards, nor do we offer a delivery service to BFPO addresses.
Customer services
If you have any questions regarding delivery not covered by our FAQs or Terms & Conditions please contact our Customer services team on 0345 165 6565 or submit a query through our contact form.